Privacy Policy

It is important to us that you trust us to handle your personal information carefully and sensibly. Your trust is greatly appreciated. Senati and its affiliates collect and process your personal information through the Senati platform as described in this Privacy Policy. You are agreeing to the practices outlined in this Privacy Notice by using Senati Services.

Our purpose in collecting your personal information is to enhance the quality of our products and services.

Please be aware that Senati Services receives any and all personal information you provide about yourself. Certain information can be withheld, but you may not be able to use many of Senati's services if you do so.

Other Sources of Information: We may get your information from other sources, such as updated address and delivery information from our carriers. We use this information to correct our records and deliver your next purchase more easily.

How does Senati use your personal information?

You provide this information to us so that we may operate, provide, develop, and improve our products and services. The following are some of these purposes:

Purchasing and delivering products and services. Your personal information is used by us to process orders, deliver products and services, process payments, and interact with you regarding orders, products and services, and promotional offers.

Providing, troubleshooting, and improving Senati Services. Our Services use personal information to provide functionality, analyze performance, fix errors, and improve usability and effectiveness.

Maintain compliance with legal obligations. To comply with laws, we may collect and use your personal information. 

Get in touch with you. By using different channels (e.g., phone, email, chat) we can communicate with you regarding Senati Services.

Credit Risks and Fraud Prevention. To protect our customers, Senati, and others, we use personal information to prevent and detect fraud and abuse.

Does Senati Share Your Personal Information?

As a Platform, we are committed to protecting our customers' personal information, and we do not disclose it to others. The information we collect from customers will be shared only in the ways described in this policy.

Third Party Transactions: We may make available to you services, products, applications, or skills that are provided by third parties for use with Senati Services. Our stores, for example, allow you to order products from third parties. We also offer services or sell product lines jointly with third-party businesses. In some cases, we share personal information with third parties related to your transactions, and you will be able to tell when that occurs.

Third-Party Service Providers: We hire other companies and individuals to perform functions on our behalf. A company may fulfill orders and deliver products and services, send postal and electronic mail, remove repetitive data from customer lists, analyze data, provide marketing assistance, process payments, transmit content, and score, assess and manage credit risk. Third-party service providers have access to personal information they need to perform their functions, but they may not use it for any other purpose.

Besides what has been described above, you will be notified when personal information about you may be shared with third parties, and you will have the opportunity to decline to share that information.

Is my personal information secure?

Our systems are designed to ensure your privacy and security.

The collection, storage, and disclosure of customer personal information is protected by physical, electronic, and procedural safeguards. As part of our security procedures, we may ask you to verify your identity before disclosing personal information to you.

Our Platform offers security features to protect them from unauthorized access and data loss.

It is important for you to protect your password, computer, and devices from unauthorized access. It is recommended that you use a unique password for your Senati account, which is not used for any other online accounts. When you're done using a shared computer, sign off.

What information is available to me?

Your Account contains information such as your name, address, payment options, profile information, household settings, and purchase history.

What are my options?

Please contact our Customer Service department if you have any questions about how we collect and use your personal information.

Please adjust your Customer Communication Preferences if you do not wish to receive emails or other communications from us. If you do not wish to receive in-app notifications from us, you can adjust your notification settings in the app or device.

In addition, to the extent required by applicable law, you may have the right to delete or edit your personal information.

Are Children Allowed to Use Senati Services?

Senati does not sell products to children. Adults can purchase our children's products. We ask that you use Senati Services only with your parent or guardian's involvement if you are under 18. Without the consent of the child's parent or guardian, we do not knowingly collect personal information from children under 13. 

Senati abides by the applicable laws of Sultanate of Oman.

Terms and Conditions, Notices, and Revisions

You agree to comply with this Notice and our Terms of Service, which include limitations on damages, dispute resolution, and the application of Sultanate of Oman law, upon using Senati Services. If you have any concerns about privacy at Senati, please contact us with a detailed description, and we will try to resolve it. As our business changes, so will our Privacy Notice. To see the latest changes, please visit our websites often. All information we have about you and your account is covered by our current Privacy Notice unless otherwise stated. However, we remain committed to the promises we make and will never change our policies and practices in a way that makes them less protective of customer information.

You provide information to us when you:

Shop for products or services on our platform;

Place an order through the Senati platform, or add an item to your cart;

provide information in Your Account (and you might have more than one if you have used more than one email address or mobile number when shopping with us) or Your Profile;

Contact us by phone, email, WhatsApp, or any other means;

employ Product Availability Alerts, such as Available to Order Notifications.

As a result of those actions, you may supply us with information such as:

Name, address, and phone number;

Information about payments;

your age;

Information about your location;

Addresses, phone numbers, and people listed in your Addresses;

Your friends' and other people's email addresses;

Reviews and emails sent to us;

Identity documents and information;

Information about your credit history; and

Information provided automatically

We collect and analyze the following types of information:

Login name, email address, and password;

Your device's or computer's location;

Instances of technical errors, your interactions with service features and content, information about your settings preferences and backups, the location of your device running an application, and information about uploaded images and files such as the file name, date and time, and location of your images;

The time zone setting;

Numbers used to contact our customer service department; and

Obtaining information from other sources

Information we receive from other sources includes:

Information about your account, purchases, or redemptions;

search results and links, including paid listings (such as Sponsored Links);

Information You Can Access

Senati Services provide access to the following types of information:

Check the status of your recent orders;

A complete history of your orders;

Personal information (name, email, password, and address);

email notification settings (including Product Availability Alerts, Delivers, Special Occasion Reminders);

shopping lists;

Profile (including product reviews, recommendations, reminders, and personal information);

For any further clarifications and inquiries regarding this Privacy Policy, please contact Customer Service agents.